State Farm® Insurance Agent Diego Martinez

"I have had this agent for several years. No problem since all I've had to do was pay my premium. As soon as I need to contact them to change vehicles on the policy, no answer. I called 3 times and no answer. I left a voice mail, no return call. I finally got in touch with them to change my policy to the new truck. They assured me that the new info was added and everything was good. They quoted me $254 a month for my new truck which went up from $180 I was paying for my previous truck. A week later I get a insurance card with the wrong info which is useless to me. I called back 3 times with no answer. I didn't bother leaving a voicemail since they don't seem to respond to those. I did get a call back after I made those 3 calls. The lady on the phone acts like she doesn't know what she's doing. She's the one who I spoke with the first time to change the truck on my insurance. This time I told her that the info for the new truck is incorrect on the card they emailed me. She agreed this was not correct after a few minutes of acting dumb. A week later, they send me a correct insurance card but the statement attached was $70 more than what they told me it was going to be. So I called them back to see what was going on. They didn't answer after I called 3 times. I am done calling and not getting a response. If there's anything an insurance company should do is...... answer the damn phone. I called state farm corporate and explained my issues with this agent Diego Martinez so I fired him and they got me switched to a different agent they promised will treat me better than Diego Martinez. This is not the first complaint corporate has had on Diego. I am so glad I got away from Diego, but I am in contact with other agencies getting quotes that seem to have the same coverage but at a lesser price than state farm. I'm not saying state farm is bad. Diego Martinez and his incompetent staff are the let down. What a shame. Bye bye"

"I bought car insurance from his agency and now they totally ignore me. An agent is not only supposed to sell, but also provide services."

"Diego Martinez has been my agent for well over 15 years. The service is excellent and I refuse to go with any other agent. Suhuey, one of his staff members is very efficient and has helped me and my family with all our insurance needs. They are simply the best!"

"Very professional experience,, Good kind individuals,, comfortable clean office"

"Diego and his office has helped us for many many years. We are so grateful for always helping us out. Great team."

"I worked with Suhuey on getting insurance for my vehicle and home, and what I was looking for when it came to my coverage. She was very professional, patient and informed me of what would be best for me. I have recommended many to her for this reason, it’s always great to have someone work with you and make you priority #1. Everyone that I have referred her to have had the same experience. Keep up the great work!!"

"Staff never gets back to you They took my payment last week and I called corporate to change my apartment # as I’m doing a transfer (because staff never got back to my email when I emailed them at 6am and now it’s 11pm. They said my policy canceled in NOVEMBER! I MADE A PAYMENT 01/26 how is it cancel and you take my payment? THIEVES never recommend State Farm or this office."

"Carla is amazing 👏 💖"

"Well Diego it’s not easy to find but his Team try to help the best way. Recently was envolved in a crush so Diego referred me to a collision center he knows, that’s was a great advice, thank you. They did an excellent and faster job. Really satisfied, thank you Diego."

"Awesome customer service, and so easy to work with."

"This agent does a great job taking care of their Clients. However, think twice before going to them for Commercial insurance!. The State Farm Underwriters have ZERO regard for business...If you request any type of paperwork, It will take the Underwriters minimum of 2 months to get it to you..Go else where for your commercial insurance.."

"Diego is the best! They have the best customer service and offer the best services!!"

"They always try to solve my issues with state farm, but the company keeps increasing the premium every few months !"